Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...quitting time? You can kiss that feeling GOODBYE this summer as a Fresh Food Operations or Bakery Operations Seasonal Team Member at Sheetz Bros. Kitchen! Between performing various bakery production duties and assembling and packaging our Ready-To-Eat items, you can...
QA Tester Location: Dallas, TX (3 days/week downtown Dallas) Contract Duration: 12+ months ** Please note that we are unable to engage... ..., Selenium, and SQL. Required Qualifications: 8+ years of QA experience testing complex, customer-facing applications Strong knowledge...
...GroupAccordance Search Group | Medical Device Sales, Clinical and Leadership Recruiting! Great opportunity for a Clinical Education Specialist with a disruptive start-up.This role will primarily support the development and execution of field-based training and education...
Join the forefront of groundbreaking research at the Beckman Research Institute of... ...a highly skilled and detail-oriented Clinical Research Associate II to manage multiple research protocols... ...:Associate's degree or equivalent experience. Bachelor's degree is highly preferred...
...on role sits at the intersection of automation, robotics, and mechanical design. You'll develop advanced tooling systemssuch as end-... ...iteration Potential to mentor others and contribute to a growing engineering team What Were Looking For ~57 years of hands-on,...